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Frequently Asked Questions

When can I place an order?

Order at shop.AmericanQuilter.com online any time or call 800-626-5420 to place your order by phone between the hours of 8:00 a.m. and 4:00 p.m. (CST) Monday-Friday, not including holidays.

Do you ship outside the U.S.?

Yes. Canadian and International shipping charges are automatically calculated at checkout.

I’m having trouble logging in.  What can I do?

Please call Customer Service at 1-800-626-5420 and tell the representative that you are trying to log in.

All I want to do is to place an order. Do I need to join AQS?

No – you’re welcome to order as a Guest or as a Registered User without joining AQS. However, it pays to be a member of AQS because you’ll always receive a 20% discount!

What credit cards do you accept?

We accept MasterCard, Visa, Discover and American Express. Your credit card will be charged at the time you complete your order, at which time you will receive an e-mail notification.

  1. Credit card billing address must match the billing address of the customer placing the order.
  2. Shipping/handling costs will be automatically calculated for you and will be shown in your "Shopping Cart," along with all discounts that may apply.
  3. Kentucky residents will be charged appropriate state/county sales tax.
  4. Credit Card accounts will be billed once all "check out" procedures are complete.
  5. An on-line, licensed third-party provider, with three-level encryption, provides credit card processing services. At no time will credit card numbers and/or billing information be stored.
  6. On orders placed for in-stock merchandise before 1:00 p.m. Central Time, we make every effort to ship on the same day.

I put an item on my Wishlist, and now the price is different.  Why?

Merchandise orders for items held in your Wish List will be fulfilled at the current price at the time you place the order, subject to availability.

How do I enter a promo code for an online purchase?

When you check out, you’ll be able to enter a discount code on your shopping cart.

Can I track the shipment of my order?

Yes, you will receive an e-mail after ordering that will include tracking information.

What’s the status of my order?

Registered users AND guest users will receive post-order e-mails regarding status and tracking information. Registered users will also be able to log in and see order status at any time.

Can I redeem a gift certificate purchased previously from AQS?

Yes, you can redeem a gift certificate by entering the certificate code when you checkout.

Are Gift Cards available?

Not currently, but they will be in the near future.

I can’t find what I am looking for.

Check back often! New items are added to AmericanQuilter.com every day.

What is your return policy?

We want you to love what you ordered. Let us know if you are not completely satisfied with your purchase, and we’ll provide a replacement, account credit, or refund (minus shipping charges) when returned in unused condition. Please contact Customer Service at 800-626-5420  regarding returns, including those of merchandise damaged in shipping. 

Can I trust that your fabric is high quality?

AQS takes great pride in the selection of ONLY top-notch fabrics for our catalog, online sales, and for special offers. We never offer anything less than premier-quality fabric, and it is always 100% cotton unless otherwise noted.

How wide is the average cut of fabric?

The fabric that we sell averages 42” – 44” wide.

I received my order. The color doesn’t look quite the same as it did online. Now what?

Occasionally the display on any computer monitor or other device offers colors a little differently than they appear in real life. We make every effort to portray our fabrics and other items with the greatest of color accuracy. If you are not satisfied, remember that we have a 100% Satisfaction Guarantee. Call Customer Service at 800-626-5420.

How big is a fat quarter?

A fat quarter is a piece of fabric that measures 18” x 22”. 

Why would I want a fat quarter?

A fat quarter offers more versatility than a regular quarter yard. You’ll be able to cut it into larger portions.

How do I launder 100% cotton fabric?

Cotton is durable and soft, but it does tend to shrink a bit due to the contraction of the natural fibers. You can moderate the shrinkage by washing in cold water, whether by machine or by hand. Line drying is also recommended.  Many quilters wash 100% cotton fabric at a warm temperature and dry it in a dryer before they begin to cut it. Pre-shrinking in this way eliminates most of the shrinkage problem.

How can I find out about special sales and new merchandise?

Sign up for OnPoint, the AQS weekly newsletter, and you’ll automatically be on our list to receive all of our special offer and sale e-mails. OnPoint highlights new merchandise every week! Sign up on our Home Page.